Client Services Manager

  • Salary: $80,000 - $100,000
  • Location: Across New Zealand
  • Post date: September 28, 2020
  • Ref #:
  • Specialism: Accounts
  • Job Type: Permanent
  • Industry: Technology/Professional Services

Our client, a high-tech accounting and book-keeping business is changing the future of the industry – working closely with small-medium business across NZ, you’ll work with an international (and remote based) team to ensure you’re delivering exceptional results.

This is a crucial role for our client – managing the client services, support, and day to day operations of a support team of “doers”. Fast paced role with lots of flexibility – you will love the idea of predominantly working from home to fit work around your lifestyle.

Responsibilities

  • Managing the day to day operations of a small (but tight knit) team – the majority of whom are remote including work performance, recruitment, training etc.
  • Leading by example by delivering exceptional customer support to our clients through continuous improvement projects around automation, website updates, content delivery training and upskilling of the team
  • Collaborate with functions across the business – from Executive, Sales, Marketing, and technical experts in the Accountants
  • Champion of internal operating systems to ensure the frameworks are in place to scale rapidly
  • Software development to support the team and clients alongside other continuous process improvement projects

About You

  • Experienced or understanding of an Accounting environment / offering (perhaps you are an Accountant / Bookkeeper looking for a change of scene?)
  • You will be excited by the opportunity to work permanently (or majority) from home
  • Build strong working relationships remotely – you will be an exceptional communicator
  • Tech savvy – you will love to learn more about how to best utilise new and existing software!
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