Customer Success Specialist

  • Salary: $55,000 - $65,000 per annum
  • Location: Auckland
  • Post date: February 16, 2019
  • Ref #:
  • Specialism: Technology
  • Job Type: Permanent
  • Industry: Software-As-A-Service Company

Our client, a leading SaaS company (software as a service) is seeking a new superstar Customer Success Specialist to join their growing team. Working in a fun, fast paced and rapidly growing company – you’ll be provided with a fun team environment, opportunity to progress and a chance to launch your career within the industry.


  • Develop a rapport with key client and partner contacts – this is a client-facing role
  • Taking a thorough approach to customer service, you need to understand your client’s needs and take an interest into the context of their business
  • Provide responsive support to our existing clients (and Level 2 support to our partners) and escalate as required – you’ll be an advocate for your clients’ support issues internally
  • Delivery of onboarding and training to partners and clients
  • Travel within region to meet clients, prospects and partners
  • Active input into User Interface design and functionality that will improve user experiences and streamline programme deployment
  • Continuous improvement of the product to streamline support and training material
  • Working with the Customer Success Manager, actively scope product developments to improve implementation and operational process

Preferred Skills and Experience

  • Excellent written and spoken English, with a close eye for detail
  • Experience and excellent manner in dealing with clients on phone, email and face to face
  • An excellent customer service commitment with a ‘can-do’ attitude
  • A warm and professional manner and the confidence and presence to work with people at every level of management across client organisations
  • A university (or equivalent) degree is desirable
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